One of the biggest mistakes of any company is to have everyone working in different directions. I have talked before about a few key tools that will help everyone get on the same page. I would like you to go back and review:
Most companies misuse these tools listed above. None of the tools above are to be used as motivational tools. They are not to be engraved on a plaque and hung in the lobby. That is simply a USELESS exercise.
These tools are management tools. They should manage your day to day activities. The great news about these tools is that they can play the bad cop. They also get to play the good cop! It takes the pressure off you to make these decisions.
As you go through your life owning a business you will have to hire people, fire people, reward people, discipline people etc. All of those decisions can be extremely difficult to make. There are always so many factors that play into these decisions.
Use your Vision, Mission and Value statements as the guiding tool to make these critical decisions.
When it comes time to reward someone. Reward them based on living up to one of those statements. When those statements are all aligned, not only will they make your organization better they will make your people better. If you reward the behavior and values you want to see more of, those behaviors will happen more often. Simple isn’t it?
Similarly, on the discipline side. If someone is acting against those values or principles you can then go to them and ask. “When we created these values we agreed that we should act like this (insert your answer here). You are not living up to that behavior. Should we discuss how to change your behavior or how to change the values we agreed to?” When it is framed like this, you are no longer playing bad cop. 99% of the time the employee will agree that the behavior needs to change and not the values. We all forget sometimes, this is a nice gentle way to remind, refocus and get back on track.
Professional Business Coach
I suggest reading Jon Denney’s book Unstuck. Jon is the owner of the PBCA (The alliance that certifies me as a coach) My writing, teaching, and learning is largely influenced by this man and this book.